FAQ's

4AKID IS DEDICATED TO PROVIDING OUR CUSTOMERS WITH THE BEST SERVICE POSSIBLE. 4aKid is an independent family business. We will continue to strive to make 4aKid your first choice in the best baby and kids products, fast shipping and superior customer service. At 4aKid baby shop and online toy store, we promise you a hassle-free online shopping experience. When you buy online from us, you want to know that you are buying from a trusted seller. Online shopping is intuitive and trustworthy with 4aKid. ORDER ANY TIME of the day or night as our pet online store is always open for you to shop from the luxury and convenience of your home! STRESS-FREE SHOPPING, to make great decisions on your next purchase. Extensive range of exciting products, with a large range of baby and kids products for you. PEACE OF MIND. We never store our customer's credit card details. 4aKid website is SSL encrypted for your personal protection. WE ARE HERE FOR YOU 7 days a week on our website online chat, email or what's app. YOU ARE ALWAYS TALKING to the owner of 4aKid. EASY ORDERING and order tracking. You will get multiple tracking emails giving you updates on your delivery. We believe that you have the right to know every detail about your order. EASY DELIVERY, with convenient next working day in Gauteng, 2-5 working days courier or FREE delivery over R650 Gauteng and over R1200 other areas. WE ARE AS PASSIONATE about children and parenting as you! WE HAVE HELPED thousands of loyal customers for over 15 years in business. 4aKid Best Baby Shop and Best Online Toy Shop stocks leading brands such as 4aKid Safety, Feelgood Health, Secure-a-Kid, Sopure, Jeronimo, Nuovo, Fine Living, Alphacell, Nunuki and Melissa & Doug to name a few! Shop baby & child safety, teething products & pacifier clips, family health products & natural remedies, lifestyle & home sterilizers & disinfectants, kids' toys, baby products and so much more in the comfort of your own home. You can be assured that you can shop safely and with confidence with 4aKid. Happy shopping!

4aKid is based in Sandton Johannesburg Gauteng South Africa. We are open Monday to Friday for orders (excluding weekends and public holidays) BUT we are available on email and What's App 7 days a week.

Orders are placed online https://www.4akid.co.za. You click ADD TO BASKET for the items you want to purchase. TO finalize, go to VIEW CART or CHECK OUT. Payment is by credit card, debit card or EFT/Bank Deposit. You also have the option to by by terms with Payflex, PayJustNow or Payfast Mobicred. If you choose EFT/Bank Deposit, once payment reflects in our bank account, we will dispatch the order.

Payment is by credit card, debit card or EFT/Bank Deposit. You have the option to pay with Paygate, Payflex, PayJustNow, Payfast. PAYGATE accepts Credit Cards, Debit Cards, EFT, Zapper and more. Payfast facilitates payment by Visa and Mastercard credit cards, cheque cards and debit cards, Instant EFT (via Internet Banking), Mobicred, Masterpass, SCode, RCS Store Cards, SnapScan and Zapper. PAYJUSTNOW offers you 3 equal interest-free instalments. You pay one-third upfront when placing your order online, then two equal interest-free payments over the next two months. PAYFLEX, you can checkout and pay in 4 equal instalments over 6 weeks, interest-free with your credit or debit card.

Yes you can pay your order off. You can choose to pay with Payflex, PayJustNow or Payfast Mobicred. Once approved, we will send your order off. You don't need to wait for your order.

No, you can purchase as a guest on our website. However if you want to purchase frequently, it would be advised to register as your details are then saved for the checkout. You can register as a user online here

If you have registered as a user and you have forgotten your password, you can reset it here

Yes we do sell virtual gift cards that are emailed. You can order the gift vouchers online here

4aKid has partnered with top courier companies like The Courier Guy, MDS Collivery, Dawnwing, Internet Express and others in South Africa to offer you the best deliver service possible. We deliver in all areas in South Africa, surrounding African countries as well as internationally with DHL.

Gauteng is 1-3 working days from when payment is received. Other areas are 2-5 working days depending on the area from when payment is received. International delivery is between 3 days to 12 weeks depending on the courier option chosen. *** PLEASE NOTE that pre-order items will have lead time of up to 10-14 days.

You can track your parcels here

Courier for Gauteng (main areas) starts from R85, courier for all other main cities and areas is from R90-R150 up depending on the order. Farms, rural areas and townships will incur an excess charge to deliver.

Yes we offer collection from our offices in Wendywood Sandton Johannesburg from Monday to Friday (excluding weekends and public holidays)

We also offer free shipping for orders in Gauteng over R650 and all other areas in South Africa over R1200. ** free shipping and courier rates are subject to change at any time

4aKid wants you to be happy with your purchase from us. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or issue a voucher depending on the reason for the return of the item. Once you receive your order, you have 7 days to return it for exchange, credit or refund depending on the circumstances of the return. Kindly note the following: The actual product needs to be received back at 4aKid in the original condition (unless it has been received damaged, faulty or incorrect). If the product's outer packaging is unsealed, we may charge you a 15% handling fee. Please include your order number and contact details inside the returned parcel All games, electronics, baby items, toys, health or beauty products need to be returned unopened/unsealed.

Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name. Please report any shortages or damages within 24 hours from the date of receiving your merchandise in writing via e-mail or fax. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion. All merchandise is inspected before despatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit. Please do not write on the box or deface the product packaging. If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs. There is a 3 month swap-out warrantee on electronic goods like the pool alarms or child locators, for mechanical or electronic failure. For A Kid will not swap out products that have been tampered with or abused. For a Kid will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly on the electronic products. Exchanges will not made for products with dead batteries. All guarantees are immediately null and void should any equipment or product be tampered with or should the seals on it be broken by anyone, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications. If an order is cancelled which was by credit card or Paypal, 4aKid reserves the rights to charge the 5% banking fee and deduct this off the refund to the client.

To become an agent, you apply online here

Yes you can sell in your retail outlet, online store or business. We also offer the option to dropship direct to your clients on your behalf for online stores. Please read more and apply online here

Yes 4aKid offers a dropshipping reseller program. Dropshipping through Ecommerce Store is selling through your online shop (not a Facebook shop). You can read more and apply online here

Yes 4aKid is always running competitions for our clients. You can view our competitions here OR join the 4aKid Facebook page here

If you want your child to be the 4aKid Baby or KIds Face of the Year then enter now. Simply upload your cutest baby picture and stand a chance to win. Open 0-8 years. Enter online here

At 4aKid, we just love our clients and as a thank you for all the loyal support, we give away baby hampers, toy hampers or gift vouchers every month. You can enter online here